Comments on: Hitachi GST (no longer) Sucks http://gidden.net/tom/2006/09/11/hitachi-gst-sucks-ass/ Fri, 04 May 2012 15:43:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: John S. http://gidden.net/tom/2006/09/11/hitachi-gst-sucks-ass/comment-page-1/#comment-31577 John S. Tue, 06 Apr 2010 21:17:23 +0000 http://gidden.net/tom/2006/09/11/hitachi-gst-sucks-ass/#comment-31577 No really, they do suck. I bought a pair of 500GB Hitachi Deskstar drives to use as a RAID-0 pair about 2 years ago, and I just had my 4th drive failure. This is the first failure where the drive was able to keep running long enough to complete the "Quick" drive fitness test. Unfortunately, when I entered the diagnostic code into the Hitachi RMA system, it said that the code was not recognized, therefore I was not eligible for a replacement. But with an empirically determined MTBF of 12 months for this model, I'm not sure I want to trust any of my data to it any more. No really, they do suck. I bought a pair of 500GB Hitachi Deskstar drives to use as a RAID-0 pair about 2 years ago, and I just had my 4th drive failure. This is the first failure where the drive was able to keep running long enough to complete the "Quick" drive fitness test. Unfortunately, when I entered the diagnostic code into the Hitachi RMA system, it said that the code was not recognized, therefore I was not eligible for a replacement. But with an empirically determined MTBF of 12 months for this model, I'm not sure I want to trust any of my data to it any more.

]]> By: anti hgst http://gidden.net/tom/2006/09/11/hitachi-gst-sucks-ass/comment-page-1/#comment-781 anti hgst Sat, 10 Mar 2007 03:26:11 +0000 http://gidden.net/tom/2006/09/11/hitachi-gst-sucks-ass/#comment-781 Hitachi has the worst service and support apparatus in the industry. They have limited support hours, long hold times, and worst of all they are seemingly the only ones who abandoned advanced replacement warranties for (frequently unreliable) hard drives, a departure from IBM's policy. And for over three years, according to caches of their website, they have been claiming to "look into" resuming an AWR program because it is "important to [their] customers". Unfortunately, nothing has come of it; just corporate spin. HGST needs to get with the program. They shouldn't expect people to put up with their stingy hurdles and backwater support and warranty policies. As soon as even a small mishap occurs with some model (which is inevitable in the business and their handling, anyway), their cushy OEM arrangements will no longer shield them from built up consumer ill will evident on countless forums, sites and message boards. Hitachi has the worst service and support apparatus in the industry. They have limited support hours, long hold times, and worst of all they are seemingly the only ones who abandoned advanced replacement warranties for (frequently unreliable) hard drives, a departure from IBM's policy. And for over three years, according to caches of their website, they have been claiming to "look into" resuming an AWR program because it is "important to [their] customers". Unfortunately, nothing has come of it; just corporate spin.

HGST needs to get with the program. They shouldn't expect people to put up with their stingy hurdles and backwater support and warranty policies. As soon as even a small mishap occurs with some model (which is inevitable in the business and their handling, anyway), their cushy OEM arrangements will no longer shield them from built up consumer ill will evident on countless forums, sites and message boards.

]]>