Comments on: Hitachi GST (no longer) Sucks http://gidden.net/tom/2006/09/11/hitachi-gst-sucks-ass/ Tue, 06 Jan 2009 04:06:36 +0000 http://wordpress.org/?v=2.6.3 By: anti hgst http://gidden.net/tom/2006/09/11/hitachi-gst-sucks-ass/#comment-781 anti hgst Sat, 10 Mar 2007 03:26:11 +0000 http://gidden.net/tom/2006/09/11/hitachi-gst-sucks-ass/#comment-781 Hitachi has the worst service and support apparatus in the industry. They have limited support hours, long hold times, and worst of all they are seemingly the only ones who abandoned advanced replacement warranties for (frequently unreliable) hard drives, a departure from IBM's policy. And for over three years, according to caches of their website, they have been claiming to "look into" resuming an AWR program because it is "important to [their] customers". Unfortunately, nothing has come of it; just corporate spin. HGST needs to get with the program. They shouldn't expect people to put up with their stingy hurdles and backwater support and warranty policies. As soon as even a small mishap occurs with some model (which is inevitable in the business and their handling, anyway), their cushy OEM arrangements will no longer shield them from built up consumer ill will evident on countless forums, sites and message boards. Hitachi has the worst service and support apparatus in the industry. They have limited support hours, long hold times, and worst of all they are seemingly the only ones who abandoned advanced replacement warranties for (frequently unreliable) hard drives, a departure from IBM's policy. And for over three years, according to caches of their website, they have been claiming to "look into" resuming an AWR program because it is "important to [their] customers". Unfortunately, nothing has come of it; just corporate spin.

HGST needs to get with the program. They shouldn't expect people to put up with their stingy hurdles and backwater support and warranty policies. As soon as even a small mishap occurs with some model (which is inevitable in the business and their handling, anyway), their cushy OEM arrangements will no longer shield them from built up consumer ill will evident on countless forums, sites and message boards.

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