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	<title>Tom Gidden &#187; vodafone</title>
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		<title>LG Shine KU970: The 3G Shine</title>
		<link>http://gidden.net/tom/2007/07/20/lg-shine-ku970-3g/</link>
		<comments>http://gidden.net/tom/2007/07/20/lg-shine-ku970-3g/#comments</comments>
		<pubDate>Fri, 20 Jul 2007 12:08:32 +0000</pubDate>
		<dc:creator>Tom Gidden</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Reviews]]></category>
		<category><![CDATA[2g]]></category>
		<category><![CDATA[3g]]></category>
		<category><![CDATA[camera-phone]]></category>
		<category><![CDATA[cameraphone]]></category>
		<category><![CDATA[Cellphone]]></category>
		<category><![CDATA[cellular]]></category>
		<category><![CDATA[firmware]]></category>
		<category><![CDATA[gsm]]></category>
		<category><![CDATA[Hands-On]]></category>
		<category><![CDATA[KE970]]></category>
		<category><![CDATA[ku970]]></category>
		<category><![CDATA[LG]]></category>
		<category><![CDATA[LG Shine: in-depth Review]]></category>
		<category><![CDATA[LGShine]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[Mobile-phone]]></category>
		<category><![CDATA[mobile-phones]]></category>
		<category><![CDATA[nokia]]></category>
		<category><![CDATA[shine]]></category>
		<category><![CDATA[Shine-Phone]]></category>
		<category><![CDATA[Slide-Phone]]></category>
		<category><![CDATA[vodafone]]></category>

		<guid isPermaLink="false">http://gidden.net/tom/2007/07/20/lg-shine-ku970-3g/</guid>
		<description><![CDATA[Thanks again to the LG Shine Blog, I received an LG Shine KU970 mobile phone to review.  This is the newer 3G version of the KE970 I reviewed earlier this year.

I've been eager to have a play with the 3G Shine since I received the 2G one six months ago.  As luck wouldn't have it, I had just switched from Orange to the 3G-only Three network a month or so before.  So, I couldn't use the Shine I received as my primary phone.  Instead, it's had an Orange PAYG SIM installed which I must admit I've mainly used for getting cheap cinema tickets.
As I said in my previous review, the Shine is -- for the most part -- a great phone.  It's physically attractive and pleasant to use; the software is clean and well-designed; and overall it's an unassuming little unit.
Receiving the Shine coincided with my growing realisation that, gadget freak as I am, I'm actually happier with a "dumbphone" than a smartphone.  Writing blog entries and playing Texas Hold-Em while walking across a tightrope over the river Amazon might sound appealing, but making and receiving calls is far more important to me.  In my experience, smartphones tend to be slow and more prone to crashes, while also being large and unwieldly.  I started to miss the old days of the tiny little Nokia 8310, and firmware that actually responds to keypresses instantly.  For a while it seems that the more advanced (esp. Symbian-based) phones I've had are completely incapable of reacting to the red button when you've accidentally conferenced your ex-girlfriend with 999, for example.
So, the 2G Shine was a breath of fresh air.
Here comes the 3G version
To be honest, there's very little I can say about the 3G Shine.  Physically, it's almost identical.  There's the addition of the secondary video-call camera, neatly done.  Inside the back case, there's a small reconfiguration of the layout, including the removal of the external memory slot, replacing it with hardwired memory instead.  A few manufacturing tweaks and a little bit of subtle network partner branding, but otherwise it's the same.  Same size, same shape, and from what I can tell, same weight.  This is not a bad thing... the Shine was a neat enough package as it was, so the fact that they've managed to cram the 3G kit into the same form factor is impressive, and a testament to how close 2G and 3G technology are finally coming.
So, what about the other differences?  This is where I drop the clanger:  I don't know.  This is solely down to one thing... the firmware.  The 2G Shine I received in January was a pre-release unit with generic firmware.  Nice, simple and clean.  The 3G Shine I received seems to be a release unit, utterly crudded up with Vodafone customisations.
(It's externally branded with the "Proximus" logo, so I'm assuming this one's got Benelux firmware, but knowing Vodafone, it's probably the case everywhere.  I don't know for a fact what the release firmware is or will be like on other networks in other countries, but I'm just going on what I've got here)
I'm always disliked vendor's custom firmware.  I've never used custom firmware that's any better than the generic, and it's usually slower, crashier and far more limiting.
While I've bitched about Orange screwing with the firmware before, I've always appreciated that it's nowhere near as bad as the massacre Vodafone regularly perpetrates on everything they get near.  They tend to rip out handy features, mess with the UI, and then scatter a liberal helping of "Vodafone Live!" nonsense everywhere.  On some phones, they even go to the extent of excluding the "Live!" button from the keylock, which is just plain stupid, and at worst, a machiavellian way of ramping up bills through accidental data usage.
So, in my opinion, the Vodafone customisations on this Shine have destroyed any usability plus-points I've mentioned before.  They've cut out the nice, clean anti-aliased fonts in favour of a hideous jagged console font.  They've added a tonne of crap to the main menu, making it harder to navigate quickly.  They've reassigned action buttons to illogical places.  They've removed a lot of the customisation functions.  Least importantly, but perhaps most disappointingly: they've removed all the ludicrous but fun tunes and other nonsense.  And with all that, it seems that the only thing they've added to the mix is the excretable forementioned "Live!".
This has annoyed me to the point that I just don't want to use this thing.  I was fully intending to use it as my primary phone for a week or so, but I just couldn't do it.  It's too damn disappointing.  I actually prefer my Nokia 6280, which is truly surprising.
In conclusion...
I'm sure that if I was comparing the two units with generic firmware, I'd be raving about the 3G Shine, while still bemoaning the lack of Apple iSync and a couple of the other points I mentioned last time.
Instead, I'm putting this thing back in the box.  It may be harsh, but it's what I would be doing if I'd bought it for real.
Shame on you, yet again, Vodafone.  SHAME!!!  With your heavy-handed alterations, you've ruined a lovely product.]]></description>
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		<slash:comments>5</slash:comments>
	
		<series:name><![CDATA[LG Shine: in-depth Review]]></series:name>
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		<title>Leaving Orange after ten years</title>
		<link>http://gidden.net/tom/2006/12/01/leaving-orange/</link>
		<comments>http://gidden.net/tom/2006/12/01/leaving-orange/#comments</comments>
		<pubDate>Fri, 01 Dec 2006 11:46:39 +0000</pubDate>
		<dc:creator>Tom Gidden</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[6280]]></category>
		<category><![CDATA[cellnet]]></category>
		<category><![CDATA[cellular]]></category>
		<category><![CDATA[customer-services]]></category>
		<category><![CDATA[gsm]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[Mobile-phone]]></category>
		<category><![CDATA[mobile-phones]]></category>
		<category><![CDATA[nokia]]></category>
		<category><![CDATA[orange]]></category>
		<category><![CDATA[rant]]></category>
		<category><![CDATA[three]]></category>
		<category><![CDATA[vodafone]]></category>
		<category><![CDATA[x-series]]></category>

		<guid isPermaLink="false">http://gidden.net/tom/2006/12/01/leaving-orange/</guid>
		<description><![CDATA[I just called Orange customer relations to request my PAC code after finally deciding to move to "3" or Three as I'll call them from now.  I've been a contract customer with Orange for just over ten years, and I'm just no longer feeling the love.

Orange started off as an innovative company, seemingly unaffected by the failure of the related "Rabbit" CT2 enterprise.  Unlike Cellnet and Vodafone, the more conservative established alternatives at the time, Orange offered a whole slew of innovative features such as Line 2, free voicemail, free Call Waiting, free itemised billing, free insurance, free 0800 calls, inclusive minutes bundles, and most of all: lower prices, even on international calls.
To achieve these features, they worked closely with Nokia.  If I remember correctly, Orange were the ones responsible for getting features like Line 2 and voicemail signalling into the standards.  Rather than just selling a premade product, they wanted to create new and innovative ways of using a mobile phone.
Orange Care was the real killer app for me, though.  I remember trashing my phone on several occasions and getting a free replacement very quickly: once I got a replacement 7110 delivered to me at work two hours after I'd accidentally dropped the old one in the (clean and pine-scented) toilet.  No charge.  This service apparently was the cause of the delayed releases of new handsets, as Orange sent new models back to the drawing board when they didn't live up to the QA standards necessary for the insurance scheme.
This was the old Orange.  This was before Hans Snook left.  This was before Pay-As-You-Go.  This was before they got bought out.
Since then, Orange have seemed to stop innovating, both from a technical and a business perspective.  Customer service quality has plummeted.  It used to take about two rings to get through to a very well-trained CS rep, who would quickly put you through to 3rd Line support if it was clear that you knew what you were talking about. Nowadays it sometimes takes ages just to get through to someone with a script in front of them, and they seemed to be well trained at saying "No", and "We don't offer that", and other disappointing responses.
Orange Care is now £6 a month extra, and includes a whole bunch of exclusions and a rather hefty excess.  In other words, it's the same as everyone else's network.  I haven't actually used Orange Care in about five or six years, but it's something I've paid for diligently anyway, for the peace-of-mind.  I could have bought about five new phones on the money I've spent on Orange Care.
The final straw was a fairly trivial note I just noticed at the bottom of last month's Orange bill:  "...We will be charging £1.50 for itemised billing."  Now, I don't actually care *that* much, as I rarely read my phone bill anyway, but I remember one of those little things that made Orange better than Cellnet and Vodafone was their free itemised billing.  It's the principle.  Yet another sign that they've regressed.
The offers given to new customers are a hell of a lot better than those available to old, loyal customers, but even those offers are far too expensive for what you get. Back when I joined, you got everything for £15 a month.  That's on a 12 month contract, with a free decent phone included.  Now I'm paying almost £30 for pretty much the same deal: 60 minutes of talk time and 30 texts.  I've been paying them anywhere from about £20 to £100 a month for ten years, and usually overpaying them if anything.  I'm only using an average of 42 minutes a month, but they can't offer me a cheaper tariff.
So, here comes Three.  Dumb name, and one that makes it difficult to Google, but their attitude seems strangely familiar.
Looking a bit deeper, I find out that Three's full name is "Hutchison 3G UK Limited".  Not too different from the "Hutchison Telecommunications UK Limited" that launched Orange back in 1994.  Back then, "Orange" was a pretty odd name for a mobile phone network, just as Three is an odd name now.  Back then, Orange were the only ones risking running on a solely 2G phone network, while Cellnet and Vodafone's relied on 1G.  Not too dissimilar from Three rolling out a 3G network so quickly, and handing off the 2G fallback to O2 (and soon to Orange, fortunately).
In so many ways, Three reminds me of what Orange used to be.
Three is the new Orange.
And today, they've launched "X-Series"... flat-fee mobile broadband with free Skype-to-Skype calls.  £5 a month.  This thing could kickstart the stagnant mobile internet market.  It's the kind of industry-wrenching, business-plan-defying fantastic lunacy we used to expect from Orange.  Exactly the kind of thing that makes their less insightful competitors poo-pooh it, and their more insightful competitors poo-poo themselves.  It's what the consumers want, and it's going to happen.  Everyone else is on catch-up now.
Considering the way I currently use my mobile, I'm not going to go for "X-Series" for now.  I can't justify the expense considering how much I actually use my mobile, and I also don't want the Nokia N73 I'd have to use to get it:  I'm sick of "smartphones", which I think are more suitably named "slow-and-crashy-phones".  I've been using a Nokia 6680 for about a year, and it's just slow and crap.  My friend Steve has an N70, which is similarly slow and crap.  I had a 7650 before then, as a result of the Orange video trial I participated in, and it's just slow and crap.  I wouldn't mind having a Blackberry or something like that, but right now, I'd just be happier with a small phone that works well, as long as it's got Bluetooth.  I could even do without a camera.
Anyway, as far as I can tell, Orange are just yet another network now.  Very full of themselves, knowing full well they've got market share, and they just do not care about customer churn.  They know they've got a good network, so why try harder?  France Telecom seems content to just sit on the cash-cow.  After talking to Orange CR for a few minutes to get my PAC code, I don't think they (or their computer) cares if I leave or not.  If anything, the girl on the phone just got slightly snippy and argumentative with me, before giving up.
So, I've signed up to Three.  £15 a month for 18 months, and then up to £30 a month, although I'll probably renegotiate at that point and perhaps move somewhere else.  I get a Nokia 6280 refurb, which should do the trick.  It's got iSync compatibility, and it's not a "smartphone", so it has a chance of actually working smoothly.  I'll get 600 minutes a month for six months and then 300 minutes after that.  2000 texts a month for six months, and then down to 1000 texts, which is still about 30 times what I actually need.  It also includes MSN Messenger "free for life", which could be fun.
On paper, this looks like the right move.  I have no idea it'll actually play out, but I must say I can't wait for my new phone to arrive tomorrow(!)
I'm going to transfer my number over to Three, but I'll get an Orange PAYG SIM just for fun (and for Orange Wednesdays), and I'll probably get my phone unlocked so I've got a spare.  Otherwise, I'm no longer a loyal Orange customer.
Sort it out, Orange.  You suck.  I'm Three's bitch now.
Three, please don't disappoint me now.]]></description>
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		<slash:comments>3</slash:comments>
	
		<series:name><![CDATA[Leaving mobile phone company "X" for "Y"]]></series:name>
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