If you are dissatisfied with the response to your initial complaint you can ask the Complaints Convenor at the local Health Authority to investigate. You must do this within 20 working days of the response from the practice.
The Convenor can decide to set up an Independent Review Panel. If you are not satisfied with the Convenor's decision or are not satisfied with the Review Panels investigation you can ask the Ombudsman to investigate. There is no appeal against the Ombudsman's decision.
Complaints relating to, for example, failure to respond to an out of hours call could be dealt with by the above procedure. Complaints relating to the attitude or behaviour of a doctor are still made to the General Medical Council (GMC) 178-202, Great Portland Street, London W1N 6JE Tel: 0171 580 7642. The GMC has powers to discipline all registered medical practitioners, whether in the NHS or private sector. It considers complaints about serious failures of care, violent or indecent behaviour, dishonesty etc.