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'Blood Donors Charter'

In November 1995 the government launched a new extension to the Patient's Charter covering blood donors' rights and the standards they can expect from the National Blood Service.

If you give blood you have rights which guarantee that:

  • each collection session is supervised by an experienced nurse or doctor
  • sterile, disposable blood collection equipment is used for each donor and never re-used
  • all staff are specially trained and follow strict procedures
  • all information about donors is kept in the strictest confidence
  • you have access to your records
  • interviews about the state of your health will be carried out in private
  • you will receive information about the procedures involved
  • you will know the names of staff by their name badges and the person in charge of your session with be clearly identified
  • your blood with be used for the benefit of patients and will not be sold
  • you have a right to complain about any of the services you receive from the National Blood Service, to have your complaint acknowledged within two working days and to receive a full written reply within 20 working days

In addition you can expect to:
  • receive about two weeks notice of a donor session and a personal invitation to attend
  • be asked to attend at a location convenient to you which is easy to find and accessible
  • attend sessions at convenient times
  • spend no more that one hour at a donor session

You can help the National Blood Service by:
  • answering conscientiously all personal and health questions to ensure the safety of the blood supply to patients
  • telling your local centre about any illness you develop up to two weeks following donation of blood
  • donating regularly - you can expect to be called to a session two to three times a year
  • making every effort to keep appointments
  • informing the local blood centre of any change of address
  • encouraging others to become donors. Ask them to call 0345 711711 for more information.

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